I accept three forms of payment, Paypal, Amazon Payments or all major credit cards through Stripe. If you experience any problems in checking out, please contact me and I am happy to help. No credit card, Amazon or Paypal account information is saved on my website other than your address for shipping/billing and the transaction/confirmation details once your payment is complete.
If you are using a coupon, please make sure to enter it BEFORE checking out. Once your transaction is complete, and payment is sent, we can not apply coupons. Please understand, but this is a policy of many companies and I honor the same policy too.
My fine jewelry items often ship out 3-4 weeks after purchase, 14/18k gold items might require an extra week. Estimated ship dates are sent to you within 2 business days of your order, so you know when to expect your purchase. You will receive another message once the order is actually shipped (with a tracking/ID number assigned by the USPS).
All items ship out via USPS Priority Mail for Domestic deliveries and First Class for international items. You may choose to upgrade to Express Mail (1-2 business day delivery, after fabrication) when you checkout – available for domestic deliveries only. Insurance is included for all items purchased, and USPS Signature Confirmation/Registered Mail service is automatically added for orders over $300 (we pay for this extra service for you).
For INTERNATIONAL customers, please make sure to learn about your country’s customs charges, when applicable. All buyers are responsible for paying custom fees that are added to your item when it arrives in your country of residence. I can not be responsible for the costs that your country charges – and I will not fill out declaration forms improperly to bypass these laws. Please do not ask me to do this, it is illegal.
Items will only ship during the weekday, usually on Wednesday & Friday. Since my studio is in a small mountain community, the local Post Office is not available on the weekend. Special considerations can be made, just let me know ahead of time so we can work something out together!
All items from my shop are brand new, never worn and always HANDMADE. If you have an issue with your purchase (issue with workmanship or other issue in how it was created), please notify me within 5 business days of receiving it so we can work something out. I may either offer a replacement, or refund (full or partial), depending on the situation. I stand by my work, and want to make sure you can enjoy it for years to come!!
Since 99% of my work is made to order, please understand that I can not take a ring back because of a change in your style, that information in my listings (description, pictures, measurements, etc) was not carefully read or you have changed your decision to purchase the item. Everything, other than Ready to Ship items, are made especially for you – in your size – and I can not take the item back or offer a refund. PLEASE read my all of my detailed descriptions and make sure you really want the item before completing your purchase to make things easier for you as a buyer and for me as a seller. If there are any questions, contact me BEFORE purchasing – I am happy to give more details about any of my designs.
Studio Hours & Communication
All items are from my studio, in the mountains of Southern California, USA. My official hours are Monday – Friday, 9am – 5pm (PST). My hours may vary from day to day, but usually you will get a response back from me within a few hours on business days. Your jewelry will be made for you (not something sitting in my studio – other than clearly labeled “Ready to Ship” items). I do not keep an inventory of my fine jewelry – many of the designs you see on my site are custom or are “samples” that I use to present my work to others.
Resizing (Fine Jewelry)
Some designs can be sized down. A local jeweler might also be able to help you with resizing a ring, as I use traditional methods to create my designs. If you do want to send it back to me, for resizing, there might be a fee depending on whether the ring was created in Sterling Silver or Gold. Please contact me to discuss before sending something back. Please carefully pack the jewelry when mailing, preferably in the same box it was sent, and make sure to add insurance/tracking. This is very important!! If the ring is lost you can work with your carrier to reimburse for the item. Unfortunately without receiving the return, I will not be able to send out its replacement or refund you the cost of the item.